For all enquiries — API support, account issues, billing, privacy requests, partnership, press, and abuse reports — the address is [email protected].
If you have a specific category in mind, a subject prefix such as "Support", "Billing", "Partnership", "Privacy", or "Abuse" helps us route faster.
Response Times
Paying customers: we aim to respond within one UK business day, faster for production incidents. If your service depends on this API and something is broken, say so in the subject — we will prioritise it.
Free-tier users and general queries: we aim to respond within two UK business days.
Privacy / data-subject requests: per our privacy policy, we respond within 30 days, typically much faster.
Out-of-hours: this is a small independent operation, so weekend and overnight coverage is best-effort. For production incidents on weekends, please still email — we monitor the inbox.
API Status
For real-time uptime and any ongoing incidents, see the status page. If something appears broken there, you do not need to email us as well — we are already aware and working on it.
Who You Are Talking To
FreqBlog is a small, independent operation. Emails are answered by Steven Birring directly, not by a support team. That has trade-offs — out-of-hours coverage is best-effort — but also benefits: whoever replies actually knows the system, the architecture, and the data. Replies tend to be specific rather than templated.
Press & Partnership
For press, podcasts, integration partnerships, or commercial enquiries beyond the standard pricing tiers, please email [email protected] with the subject line "Partnership" or "Press". For higher-volume custom plans, see the pricing page — the Enterprise tier is bespoke and configured by direct conversation.